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Reschedule payments
Missed payments
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Bill and payment issues
Fees
Move-in payments to your property
Flex funds
Refunds

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Make a payment

How to make your 1st payment
How to make your 2nd payment
Managing your Flex payments
Why did my scheduled Rent payment amount change?
Managing your payment plan
How to make a custom or partial payment to Flex

See all 10 articles

Reschedule payments

How to reschedule your 1st payment
Rescheduling your 2nd payment
How to reschedule your 2nd payment
How to reschedule to a future month

Missed payments

What to do if you miss your 2nd payment
What to do if you miss a payment
What happens if your credit line is suspended
How to resolve a missed membership fee payment
Missed a Move-in payment to Flex?
Payment plan options and what to expect

Service issues

What is a service issue?
Service issue: reconnect your bank account
Service Issues: frozen credit
Service issue: update card (1st payment failure)
Service issue: insufficient funds (1st payment failure)
Service issue: generic (1st payment failure)

See all 11 articles

Bill and payment issues

What to do if your 1st payment fails
Why your next bill can’t be processed until your 2nd payment is complete
What happens if Flex can’t connect to your service provider
Why was my bill payment attempt declined?
Why your bill wasn’t paid through Flex

Fees

Processing fee and split fee
Cash advance fees

Move-in payments to your property

When does my property receive my move-in costs?
Questions about your move-in payment to your property
Autopay options for paying your Move-in costs over time

Flex funds

Flex Funds for Everyday Bills
Flex Funds for Rent

Refunds

Why you received a refund from Flex
Refunds and bill adjustments

FlexYourBills

Split your bills.

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© 2026 Flexible Finance Inc.

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*Based on app store reviews, 2026

Flexible Finance, Inc., together with its subsidiaries (“Flex”), is a financial technology company, not a bank. All loans, lines of credit, banking services, loan disbursements, and payment transmissions are offered by Lead Bank or Column N.A., Members FDIC. An application and credit assessment are required for approval. Availability of Flex services is subject to landlord and biller eligibility. Flex Rent users may pay a recurring monthly membership fee of $5.99; membership automatically renews until canceled. Flex Rent and Flex Bills users must pay a processing fee of 0.5% of your total rent or bill amount when paying your rent or bills through Flex services (an additional 2.5% surcharge applies when using a credit card). A split fee of up to 3% for each line of credit, based on how much you borrow each month, is also charged and cannot be reduced with early repayment. Flex Pay in Full users who are not extended a line of credit, are also subject to the 0.5% processing fee of their total rent amount (an additional 2.5% surcharge fee applies when using a credit card). Flex Pay in Full users who are not extended a line of credit are not subject to a recurring monthly membership fee. Other third party fees may apply. See your offer for more details. Positive rent payment history and information about your loan may be reported to one or more national credit bureaus. Your Flex payment history may impact your access to additional Flex services. All loan amounts vary based on eligibility. Any graphics are for illustrative purposes only. Terms and conditions apply. Neither Flex nor any of its subsidiaries disburse loan proceeds or engage in the movement of consumer funds. Brokering activities are performed by Flexible Finance Brokering, Inc. Servicing and collection activities are performed by Flexible Finance Servicing, Inc.

Licenses
Flexible Finance Brokering, Inc., Nationwide Multistate Licensing System (“NMLS”) ID #2599800
Flexible Finance Servicing, Inc., NMLS ID #2256673
Flexible Finance Payments, LLC (2713261)
Please refer to NMLS Consumer Access for information on our licenses

Vermont Residents: THIS IS A LOAN SOLICITATION ONLY. FLEXIBLE FINANCE BROKERING, INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS. All product names, logos, brands, and trademarks are the property of their respective owners. Use of these names, logos, and brands does not imply endorsement.