Why you’re being asked to reconnect your bank account
If your linked bank account needs to be reconnected, an email from Flex will let you know your next steps.
How to resolve it
Step 1: Remove your bank account
Open the Flex app, go to Settings → Payment methods, and remove your bank account.
Step 2: Add it again
Select Add bank account and follow the Plaid prompts to reconnect your personal checking account.
Step 3: Check your payment options
If you’re trying to make a payment now, follow the steps in the app for your available next step.
If you still can’t connect your account, contact Flex Support.