If you have questions about your move-in costs, here’s what you need to know about how payments work and what to do next.

How move-in payments work

When you pay with Flex Move-in, you authorize Flex to send your total move-in costs (deposits, prorated rent, fees, etc.) to your property. You may:

• Pay in full with a debit card, or
• Pay over time in 3 or 6 monthly payments (if eligible)

Best practices before submitting your move-in costs

• Confirm all fees with your property before paying.
• Use a U.S.-based debit card for payment.
• Double-check every amount before submitting.

Common reasons for incorrect payments

• You entered the wrong amount manually.
• Your property charged a different amount than expected.
• The fees shown in Flex don’t match what your property told you.

What to do next

If you entered the wrong amount:
 Flex cannot revise or refund the payment after it’s sent.
 ➡️ Contact your property to fix the difference.

If your property updated the charges after you paid:
 Flex can’t update payments once they’re sent.
 ➡️ Contact your property to reconcile the amount.

If you disagree with the amount sent:
 Flex only sends what your property provides or what you entered.
 ➡️ Speak with your property to review the charges.

If you’re unsure what was paid or need help confirming your payment details, our support team can help — just reach out through the in-app chat or by email.