How it works
Flex will try to process your first payment automatically up to six times before the cutoff at 3 PM ET on the 5th.
- If the payment still doesn’t go through, retries will stop.
- After that, you’ll need to make the payment manually in the app before the cutoff.
You’ll get an email every time a payment attempt fails.
If you are at a non-integrated property, your 1st payment will be charged automatically after you submit your rent in your portal. If your payment fails, you must make your 1st payment by the time shown on your app’s homescreen. If it’s not completed in time, your rent payment may be rejected.
What you'll see in the app
If your payment doesn’t go through, the app will show a service issue. You’ll have two options:
- Retry the payment yourself in the Flex app
- Wait for Flex to try again automatically (up to six tries total)