How do I make my 1st Flex payment?
Flex will try to process your first payment automatically up to six times before the cutoff shown on your app’s home screen:
- If the payment still doesn’t go through, retries will stop.
- After that, you’ll need to make the payment manually in the app before the cutoff.
You’ll get an email every time a payment attempt fails.
If you are paying rent using a Flex provided payment method, your 1st payment will be charged automatically after you submit your rent in your portal. If your payment fails, you must make your 1st payment by the time shown on your app’s home screen. If it’s not completed in time, your rent payment may be rejected.
What you'll see in the app
If your payment doesn’t go through, the app will show a service issue. You’ll have two options:
- Retry the payment yourself in the Flex app
- Wait for Flex to try again automatically (up to six tries total)
Common questions
How do I manually make my 1st Flex payment?
If your automatic payment doesn't go through, just open the Flex app — you'll see a service issue on your home screen. Tap 'Retry the payment yourself' and you're good to go. Just make sure to do this before the before the cutoff shown on your app’s home screen!
How many times will Flex retry my 1st payment automatically?
Flex will give it up to 6 tries automatically before the before the cutoff shown on your app’s home screen. You'll get an email each time one doesn't work. If all 6 attempts fail, you'll need to head into the app and make the payment manually before the cutoff — so keep an eye on those emails!