A payment may have been refunded for the following reasons:
- Overpayment Refund: We refunded the extra charge for a higher 1st payment if the rent paid was lower than the estimated amount.
- No Balance Detected: Our system didn’t detect a rent balance when attempting to process your payment, causing our system to refund the 1st payment.
- Payment Submission Issues: We couldn’t submit your rent payment due to:
- A change in the rent portal or property management
- The ACH option being disabled on your rent portal.
- Rent Payment Process Stopped: The rent payment process was stopped because you chose to pause your Flex account or cancel the payment process within the app, which resulted in a refund of your 1st payment.
- 2nd payment refunds: Refunds regarding your second payment are subject to internal approval and guidelines. If your account qualifies for a refund, the refund will apply solely to the original loaned amount. Fees, including but not limited to the Property Passthrough Fee, are non-refundable. Partial refunds may be applied toward future rescheduled payments or payment plan agreements.
Refunds can take up to 3-5 business days to process, but they are usually completed sooner, depending on your financial institution.