If Flex is unable to process your 1st payment, action is required before your bill can move forward.

Why this happens

Common reasons include:

• Insufficient funds
• An expired or declined card
• A default payment method failure
• A temporary processing issue

You’ll see a notification in the Flex app and may also receive an email or push notification. The notification will include next steps and a deadline to resolve the issue.

How to fix it

You can:

• Update your payment method in the Flex app
• Retry your payment manually
• Wait for automatic retries

Your bill process will continue once your 1st payment is successfully completed. 

What happens if the issue is not resolved?

The outcome depends on how your bill is paid.

If Flex handles your bill

Your bill will not be submitted to your service provider until your 1st payment is successfully processed.

To avoid service disruption, resolve the issue as soon as possible.

If you pay your bill using your Flex provided bank account

If your 1st payment to Flex is not successfully completed within 24 hours, the payment you submitted to your service provider using the Flex provided bank account will be canceled.

You’ll then need to pay your provider directly.