When you add a bill to Flex, you choose a date for your 2nd payment within 30 days of your bill’s due date. You can reschedule your 2nd payment 

• after your bill payment has successfully settled and 
• after your 1st payment has been completed.

You cannot reschedule your 2nd payment before your bill has been paid.

How to reschedule in the Flex app

1. Open the Flex app.
2. Go to the Bills tab and select your bill.
3. On the Bill Details page, tap your 2nd payment.
4. Tap Reschedule payment.
5. Select a new eligible date.
6. Tap Confirm payment schedule.

Your updated 2nd payment date will appear in the app once confirmed.

Need help rescheduling?

If you're unable to reschedule in the app or need additional assistance, contact Flex Support at least 48 hours before your currently scheduled 2nd payment date and provide the specific date you'd like to reschedule to.

You can reschedule to any date on or before the 2nd payment due date.

What if I miss the 48-hour window?

If you don't contact Flex Support in time and miss your 2nd payment, submit the missed payment as soon as possible. If the payment is completed before the 2nd payment due date, you'll be able to continue using Flex.

Learn more: What to do if you miss your 2nd payment