If Flex handles your bill, there may be times when we temporarily lose connection to your service provider.
If this happens, we may be unable to:
- Display your current bill details in the Flex app
- Submit your bill payment
What happens next
If your 1st payment has already been collected and we are unable to reconnect by your bill’s due date:
- Your 1st payment will be refunded
- You’ll receive a notification in the app and by email
- You’ll need to pay your service provider directly for that billing cycle
Flex will continue working to restore the connection as quickly as possible.
What it looks like in the app