In some situations, Flex may be unable to process your bill payment.

This can happen if:

• Your bill amount is outside the range Flex can cover
• A technical issue prevents payment submission
• A required payment to Flex was not successfully completed

What happens next

If Flex handles your bill

If your bill cannot be processed through Flex:

• Your 1st payment will be refunded
• You’ll receive a notification in the app and by email
• You’ll need to pay your service provider directly for that billing cycle

If you pay your bill using your Flex provided bank account

If your 1st payment to Flex was not successfully completed, the payment submitted to your service provider using the Flex provided bank account will be canceled. 

In that case, you’ll need to pay your service provider directly.

What this means for future bills

• If the issue was caused by a temporary technical problem, we’ll work to resolve it as quickly as possible and notify you once it’s been fixed. You can then use Flex again for a future bill.
• If your bill amount is outside Flex’s coverage range, you may not be eligible to split that specific bill.
• If your bill amount is typically within Flex’s normal range, you should be able to use Flex again in future billing cycles.