What is a credit line suspension?
A credit line suspension refers to the temporary suspension of your Flex Bills credit line. You will temporarily lose access to your line of credit, meaning your bill payments will not be submitted through Flex during this period.
When your bill credit line is suspended, Flex will pause all activity on that bill, including submitting payments on your behalf or approving payments submitted with a Flex-funded payment method. This means we will not cover or process any upcoming bill payments through Flex until your line of credit is reactivated. If you have an outstanding balance, Flex will continue to process this payment. During this suspension period, you’ll need to make bill payments directly to your service provider to avoid missed payments or late fees. Once your account is reactivated and is in active status, Flex can continue with our bill payment services.
If you pay multiple bills using Flex (non-Rent): When one of your bill credit lines is suspended, you also won't be able to use Flex for any of your other connected bills until the outstanding balance is paid. Your rent payment through Flex is not affected.
Why is my bill’s line of credit suspended?
Suspension may occur if Flex is not used in accordance with our terms and conditions. Some examples are:
- Failing to settle a balance by the due date
- Misusing the account for fraudulent purposes
How will I know if my bill’s line of credit is suspended?
Flex will notify you if your line of credit is suspended through multiple channels, including email, text message, and in-app notifications.
The email you receive will include specific details explaining the reason for the suspension. We recommend checking all folders in your inbox (including spam or promotions) to ensure you receive the message.
In the app, you will see a message will appear on the Bills tab stating "You can’t pay bills with Flex right now". If you owe an outstanding balance, you will be able to tap Pay balance to submit payment.