Missed a payment? No worries — you may still be able to use Flex.

As a reminder, your 2nd payment is due around 30 days after your bill due date, by 11:59 PM ET.

If it’s before the 2nd payment due date

If you miss your 2nd payment but it’s still before the due date, you can submit your payment and continue using Flex.

In the Flex app, you’ll see a yellow alert banner with your 2nd payment due date and a Make payment button.

Flex will also attempt one more automatic payment on the due date if the balance hasn’t been paid yet.

What you can do in the app

Retry the payment

• The payment will automatically be processed again on the due date through Flex.
• You can also find the missed payment on your home screen and tap Pay Now to submit it manually.

Reschedule the payment

• You can move your 2nd payment to a different eligible date as long as it’s on or before the due date.
• The payment will be processed on the new scheduled date through Flex.
• If you're unable to reschedule your 2nd payment in the app, contact Flex support for assistance.

If it’s after the 2nd payment due date

If you miss your 2nd payment and it’s past the due date, you may still be able to submit payment and continue using Flex. We recommend submitting your payment as soon as possible.

If the missed payment isn’t resolved, your bill credit line may be suspended and you won’t be able to use Flex for the next billing cycle. You’ll still be responsible for paying any outstanding balance.

Learn more: What happens if your bill’s credit line is suspended

Are there late fees?

Flex doesn’t charge late fees or missed payment fees. Our goal is to make managing your bill payments as simple and stress-free as possible. 

To help avoid late fees from your service provider, make sure you complete any required payment steps before your bill’s due date.