Missed a payment? No worries — you may still be able to use Flex.
If it’s before the 2nd payment due date
If you miss your 2nd payment but it’s still before the final due date on your billing statement, you can submit your payment and continue using Flex.
In the Flex app, you’ll see a yellow alert banner with your 2nd payment due date and a Make payment button.
Flex will continue to try to charge your payment method automatically if the balance hasn’t been paid yet.
If it’s after the 2nd payment due date
If you miss your 2nd payment and it’s past the due date on your billing statement, you may still be able to submit payment and continue using Flex. We recommend submitting your payment as soon as possible.
If the missed payment isn’t resolved, your bill credit line may be suspended and you won’t be able to use Flex for the next billing cycle. You’ll still be responsible for paying any outstanding balance.
Learn more: What happens if your bill’s credit line is suspended
*If you use Flex for Rent, your ability to use your line of credit for rent is not affected by the status of your non-Rent bills.
What you can do in the app
Retry the payment
- The payment will automatically be processed again on the due date through Flex.
- You can also find the missed payment on your home screen and tap Pay Now to submit it manually.
Reschedule the payment
- You can move your 2nd payment to a different eligible date as long as it’s on or before the due date.
- The payment will be processed on the new scheduled date through Flex.
Learn more: Rescheduling your 2nd payment
Are there late fees?
Flex doesn’t charge late fees or missed payment fees. Our goal is to make managing your bill payments as simple and stress-free as possible.
To help avoid late fees from your service provider, make sure you complete any required payment steps before your bill’s due date.