If you pay your bill using your Flex provided bank account, Flex is not directly connected to your service provider.

If your bill amount changes, you must update your estimated bill amount in the Flex app before submitting your payment.

Always confirm the correct amount due with your service provider before making changes.

How to update your estimated bill amount

1. Open the Flex app.
2. Go to the Settings tab.
3. Tap Bills and payments.
4. Tap Estimated bill.
5. Enter your new estimated bill amount.
6. Tap Save.

After updating the amount in Flex, log in to your provider’s website and submit your payment using your Flex bank account.

Important

• Updating your estimated bill amount in Flex does not submit your payment.
• You are responsible for manually submitting your bill payment to your provider each billing cycle.
• If the amount you submit to your service provider does not match the amount entered in Flex, your 1st and 2nd payments to Flex may be adjusted, or the payment submitted to your provider may be canceled.