If you pay your bill using your Flex provided bank account, you can track your payment status directly in the Flex app.
Updates will appear on your bill details screen as your bill moves through each step of the payment process.
Bill status updates
Bill not yet submitted
- You have not submitted your payment to your service provider yet, or
- Your payment was recently submitted and is still processing with your provider.
After you submit your bill payment, it can take 1–4 days for the payment to settle and for your 1st payment to Flex to be processed.
Bill paid
- Your bill payment has successfully settled with your provider.
- Your 1st payment to Flex has been processed.
- Your 2nd payment to Flex is scheduled for the date you selected.
All payments complete
- Your 1st and 2nd payments to Flex have both been successfully processed.
- Your current billing cycle is complete.
Service issues notification
If there’s a service issue that prevents your bill from being processed, Flex will alert you directly in the bill details screen until the issue is resolved. These alerts will tell you exactly what action is needed.