If your bill is paid using your Flex provided bank account, you’ll use the bank account details provided in Flex to submit your payment directly to your service provider.

Follow the steps below each billing cycle.

1. Confirm your payment details

Before submitting your payment, make sure you review:

• Your bill amount
• Your bill due date

Always confirm the amount and due date directly with your service provider.

2. Access your Flex provided bank account details

In the Flex app:

• Go to your bill
• View your Flex provided bank account details
• Copy the routing and account number provided

You will use these details to submit your payment through your provider’s website.

3. Add your Flex provided bank account to your service provider’s website

• Log in to your provider’s website and add the bank account details as a payment method.
• Double check that the account and routing numbers are entered correctly.
• If your portal asks for additional details (like bank name, account type, or billing address), tap on your bill estimate in the top right corner of the Home page, then tap “Need help with your Flex provided bank account?”

Note: Some providers only allow you to add or update your payment method when you’re actively submitting a bill. If you’re unable to add the bank account early, return when you’re ready to submit your bill.

4. Verify the Flex provided bank account (if required)

Some service providers require bank account verification before allowing payments.

If verification is required, follow your provider’s instructions. This may include:

• Confirming small test deposits
• Email or SMS verification
• Additional authentication steps

Your payment cannot be submitted until verification is complete.

→ Learn more about bank verification

5. Submit your bill

Once your Flex provided bank account has been added and verified, you can use it to submit your bill payment.

Important: You must submit your payment each billing cycle

When using your Flex provided bank account:

• You are responsible for manually submitting your bill payment every billing cycle.
• Flex does not automatically submit your bill for you.

After your payment to your service provider settles:

• Your 1st payment to Flex will be charged automatically.
• Your 2nd payment will be due later, and will be charged automatically according to the payment schedule you set during sign up.
• If your 1st payment to Flex fails, your payment to your service provider may be canceled.

→ Learn more about how your 1st and 2nd payments to Flex work