If you pay your bill using your Flex provided bank account, you submit your bill to your service provider first. Your 1st payment to Flex is charged after that payment settles.

Your 2nd payment is then automatically collected on the date you selected during onboarding.

Below is how each payment works.

Making your 1st payment

Your 1st payment is automatically processed after your bill payment settles with your service provider.

Here’s what that means:

• You submit your bill payment using your Flex provided bank account.
• Once the payment settles successfully, your 1st payment to Flex is charged. Your 1st payment is usually charged the next day (may take up to 3 days)
• You cannot manually submit your 1st payment in the app unless the initial attempt fails and you are prompted to retry.

If your 1st payment attempt fails, you may be prompted to resolve the issue in the app.

Learn more about common bill and payment issues.

Making your 2nd payment

Your 2nd payment is the remaining balance owed to Flex for the bill that was processed using your Flex provided bank account.

When you add a bill to Flex, you select a date for your 2nd payment within 30 days of your bill’s due date.

Once your bill payment has settled, and your 1st payment has been successfully completed, Flex will automatically collect your 2nd payment on the date you selected.

Making your 2nd payment early

You can make your 2nd payment before the scheduled date in the Flex app.

To make your payment early:

1. Go to the Bills tab.
2. Find your scheduled 2nd payment.
3. Tap Pay now.
4. Review the payment amount and details.
5. Tap Pay to confirm.

Once your payment is successfully processed, you’ll see a confirmation screen.