How your bill is submitted through Flex

Flex’s connection with your service provider allows us to receive your bill details, including the bill amount and due date, directly from your provider. These details should automatically update in the Flex app every 12  hours.

You don't need to log in to your provider's website or pay them directly. Once your 1st payment to Flex is processed, your upcoming bill will be handled automatically. 

When using Flex to pay your bills, there are a few key dates in your billing cycle to keep in mind:

1st payment date

Date that your 1st payment is paid to Flex and your bill payment is initiated.

  • If you have Autopay ON, we will attempt to process your 1st payment and initiate bill payment through Flex  on this date.
  • If you have Autopay OFF, you can start making your 1st payment manually in the Flex app as soon as your bill is posted.
Bill payment date

Date that the bill amount is paid to your service provider.

  • If you have Autopay ON, this will be on the bill due date
  • If you have Autopay OFF, this will be on the date you initiate bill payment by submitting your 1st payment manually in the Flex app
Bill due date

This is the due date set by your provider.

  • If you have autopay OFF, make sure you manually make the 1st payment in the Flex app by this date to avoid any late fees from your service provider
2nd payment date

Date that your 2nd payment is paid to Flex.

  • You select this date when you set up Flex for your bill
  • You must select a date within 30 days of your bill due date

These dates will always be available to you in the Flex app. You will also receive your Billing Statement each cycle via email.

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