If your bill is paid using your Flex provided bank account, you’ll use the bank account details provided in Flex to submit your payment directly to your service provider.

Follow the steps below each billing cycle:

1. Open the Flex app and go to the Bills tab.
2. Select your bill to open the Bill Details page.
3. Tap Pay with Flex and review your bill amount and payment schedule.
   • If needed, update your estimated bill amount.
4. Tap Continue to bill payment.
5. Tap Pay— your service provider's portal will open with a Flex payment details tab.
6. Copy and paste the routing and account number and add it as a payment method (if you haven't already).
   • Double check that the account and routing numbers are entered correctly.
   • Note: Some providers only allow you to add or update your payment method when you're actively submitting a bill. If you're unable to add the bank account early, return when you're ready to submit your bill.
   • If your provider requires bank account verification before allowing payments, complete that process before proceeding. → Learn more about bank verification

Submit your full bill payment using that account before your provider's due date.

Important: You must submit your payment each billing cycle

When using your Flex provided bank account:

• You are responsible for manually submitting your bill payment every billing cycle.
• Flex does not automatically submit your bill for you.

After your payment to your service provider settles:

• Your 1st payment to Flex will be charged automatically.
• Your 2nd payment will be due later, and will be charged automatically according to the payment schedule you set during sign up.
• If your 1st payment to Flex fails, your payment to your service provider may be canceled.

→ Learn more about how your 1st and 2nd payments to Flex work