This article is for customers who pay their bill using a Flex provided bank account. Not sure which experience you have? How does my bill get paid with Flex and what do I need to do?
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If your bill is paid using your Flex provided bank account, you’ll use the bank account details provided in Flex to submit your payment directly to your service provider.
📌 For some providers, Flex can complete these steps for you automatically. When you tap Pay with Flex, you'll be asked to sign in to your provider's account — from there, Flex will add the Flex bank account as your payment method and submit your bill on your behalf. You'll see a confirmation once it's done, or you can tap I want to pay manually if you'd rather handle it yourself.
Follow the steps below each billing cycle:
- Open the Flex app and go to the Bills tab.
- Select your bill to open the Bill Details page.
- Tap Pay with Flex and review your bill amount and payment schedule.
- If needed, update your estimated bill amount.
- Tap Continue to bill payment.
- Tap Pay— your service provider's portal will open with a Flex payment details tab.
- Copy and paste the routing and account number and add it as a payment method (if you haven't already).
- Double check that the account and routing numbers are entered correctly.
- Note: Some providers only allow you to add or update your payment method when you're actively submitting a bill. If you're unable to add the bank account early, return when you're ready to submit your bill.
- If your provider requires bank account verification before allowing payments, complete that process before proceeding. → Learn more about bank verification
Submit your full bill payment using that account before your provider's due date.
Important: You must submit your payment each billing cycle
After your payment to your service provider settles:
- Your 1st payment to Flex will be charged automatically.
- Your 2nd payment will be due later, and will be charged automatically according to the payment schedule you set during sign up.
- If your 1st payment to Flex fails, your payment to your service provider may be canceled.
→ Learn more about how your 1st and 2nd payments to Flex work