For some customers, Flex is directly connected to your property’s payment systems.. This connection allows Flex to:

• Access your rent bill
• Submit rent payment on your behalf so you don’t need to log into your rent portal or pay your property manager directly.

Once your rent amount is confirmed and your 1st payment is successful, your full rent payment is submitted through Flex.

If a service issue interrupts the process, we’ll notify you in the app or by email with clear next steps. You may be asked to confirm your rent, update your payment method, or take another quick action.

How the rent process works

Here’s an example of the rent process (based on $1,500 rent amount):

Step 1: Flex confirms your rent amount

Starting on the last day of the month, Flex confirms your rent amount—either directly from your property’s system or based on the amount you and your property manager provided.

💡 Example: Rent confirmed at $1,500.

Step 2: Make your 1st payment

Flex requires a 1st payment before submitting rent to your property.

• Autopay ON: Flex automatically charges your 1st payment.  If it fails, we’ll try up to 6 times.
• Autopay OFF: You’ll need to pay manually in the app by 3pm ET on the 5th.

💡 Example: You pay $909, which includes your portion of rent + a 1% bill payment fee. (Credit card payments include additional processing fees.)

Step 3: Flex submits your rent

Once your 1st payment is successful, your full rent amount is submitted through Flex to your property (including extras like utilities or fees).

💡 Example: Flex submits $1,500 to your property.

Step 4: Your 2nd payment is scheduled

After rent is submitted, Flex schedules your 2nd payment and membership fee on your chosen 2nd payment date (default: 15th). You can move this date to another day within the same month in the app.

💡 Example: On the 15th, Flex collects $606, which includes your 2nd payment + membership fee. (Credit card payments include additional processing fees.)

Common service issues

If something interrupts the rent process, we’ll guide you through the fix. Common issues include:

Here are some common service issues you might run into, along with links to guides on how to fix them:

• Update your property – Connection to your property needs to be restored.
• Confirm rent amount – The rent bill doesn’t match what we expected.
• Insufficient funds – Not enough funds for your 1st payment.
• Change card – Payment method failed or needs updating.
• Generic payment failure – A general payment error occurred.
• Re-enable payments – Property isn’t currently accepting payments.
• Overdue rent – Your rent bill includes a past-due balance.
• $0 rent bill – Rent bill incorrectly shows $0.

Pricing and fees may vary. If you have questions about your Flex Rent pricing, feel free to contact us.