A service issue is a message Flex sends when we need your help to finish the rent process for the month. It means something is blocking us from submitting your rent, and you may need to take action in the Flex app to keep things moving.
New to service issues? Learn what they are and how they work.
What's happening
When Flex checks your rent bill this month, it's showing $0. This usually means your property hasn't posted your rent charges yet.
We can't submit a $0 payment to your property — so we need the correct amount before we can move forward.
⚠️ Important: If your property hasn't posted a bill by 3 PM ET on the 5th, Flex won't be able to submit your rent for this month.
How to resolve it
Open the Flex app. You'll see a screen letting you know your rent bill is showing $0. What happens next depends on your property:
If you see an option to enter your rent amount
Your property allows you to provide the amount directly. Here's how:
- Tap Continue
- Enter your rent amount on the "How much is your rent?" screen
- Tap Continue
- Review your payment breakdown and tap Confirm and pay
If you don't see an option to enter your rent amount
Your property requires a posted bill before Flex can submit a payment. Tap Okay to dismiss the screen, then contact your property manager and ask them to post your rent charges as soon as possible.
Flex will keep checking your account every 12 hours — once the bill is posted, we'll pick it up automatically. You don't need to do anything else in the app.