Why you’re seeing the “Insufficient Funds” service issue
To split and pay your rent through Flex, you must first complete your 1st payment—your portion of the rent that’s paid upfront each month. Flex cannot submit your full rent payment until this step is complete.
If there aren’t enough funds in your linked account (debit or credit card) to cover the 1st payment, Flex can’t process it. When that happens, you’ll see an “insufficient funds” service issue in the app and receive a notification via email, text, or push.
If you are at a non-integrated property, you must make your 1st payment by the time shown on your app’s homescreen. If it’s not completed in time, your rent payment may be rejected.
How to resolve it
You have a few options to resolve this issue:
If you need a little more time, you can reschedule the payment:
- Open the Flex app and go to the Home screen
- Tap the arrow next to the payment amount
- On the next screen, tap Reschedule
- Choose a new eligible date and confirm
This option is only available to customers at integrated properties.
2. Wait for Flex to retry
If autopay is on, Flex will automatically retry the 1st payment every 12–24 hours, up until 3 PM ET on the 5th of the month. You can wait for the next attempt if you’ve added funds to your account.
3. Retry the payment manually
If you’ve added more funds and don’t want to wait for the next retry—or if autopay is off—you can retry the payment yourself:
- Open the Flex app
- Tap Make payment in the service issue banner
- Follow the prompts to confirm the payment
Where to view your payment amount
You can view the total payment amount—including any bill payment fees—on the Home screen of the Flex app.
