Canceling your Rent membership – Flex help center

Your Flex Rent membership maintains an open line of credit for splitting rent payments. Your monthly membership fee — $5.99 — keeps that access active.

Canceling your Flex membership is straightforward! Just head to Settings > Membership in the app. There's no cancellation fee, but your line of credit will close and any unpaid balance is still due, so make sure it's the right move for you.

How to cancel your membership

You can cancel directly in the Flex app:

Open the Flex app
Go to the Settings tab
Tap Membership under the General section
Tap Cancel account
A warning screen will appear, reminding you what cancellation entails, follow the on-screen steps to confirm your cancellation

Once your cancellation is complete, you’ll see a confirmation message in the app and receive an email confirming that your membership has been canceled.

App flow for canceling Flex membership

Home screen once your membership is canceled

Important timing note

To avoid being charged your next membership fee or having Flex submit your rent cancel at least 2 days before the end of the month

What happens when you cancel

Here’s exactly what happens when you cancel your Flex membership:

Your rent can no longer be submitted through Flex. You’ll need to pay rent directly to your property
The $14.99 membership fee will no longer be charged after cancellation
If you still have a balance due when you cancel, Flex will collect it on your regular scheduled payment date
You can still access the Flex app, but you’ll need to reapply (and be approved) if you want to use Flex again in the future

Should I cancel or just turn off rent autopay?

If you're thinking about skipping a month of Flex Rent rather than canceling permanently, you can turn off autopay instead. This lets you pause using Flex for a month while keeping your membership and credit line active. Your monthly membership fee still applies.

Go to Settings > Rent and payments to turn off autopay.

Learn more about turning off rent autopay.

Pricing and fees may vary. If you have questions about your Flex Rent pricing, feel free to contact us.

Common Questions

How do I cancel my Flex membership?

You can cancel directly in the Flex app — go to Settings > Membership and tap Cancel Membership, then follow the on-screen steps.

Is there a cancellation fee for Flex?

There is no cancellation fee, and your monthly membership fee will no longer be charged after cancellation. To avoid being charged your next membership fee, cancel at least 2 days before the end of the month. Any outstanding balance will still be collected on your regular scheduled payment date.

What happens to my rent after I cancel Flex?

Once you cancel your membership, your rent can no longer be submitted through Flex- you'll need to pay your property directly. You can still access the Flex app, and you can reapply in the future if you want to use Flex again.

Please note: if you reapply, your application will be subject to eligibility review.

Can I cancel if I have an outstanding balance?

Yes, you can still cancel even if you have an outstanding balance. You'll see a reminder in the app to pay it off, but it won't block you from completing the cancellation. Just remember the balance is still due after you cancel.

Should I cancel or just turn off Rent Autopay?

If you just need a break, turn off Rent Autopay instead — your line of credit stays open, you can skip using Flex that month, and you can pick it back up whenever you're ready. Just note that the monthly membership fee still applies. Only cancel if you're done with Flex for good, since canceling is permanent and you'd need to reapply to use it again.

Please note: if you reapply, your application will be subject to eligibility review.

What if I want to pause Flex temporarily?

Flex doesn't have a formal pause option, but you can turn off Rent Autopay to skip using Flex for a month without losing your line of credit. Just keep in mind that the monthly membership fee still applies while autopay is off. To turn off Rent Autopay, go to Settings in the app and toggle off Rent Autopay.