Canceling Your Membership – Flex Help Center

Flex gives you the option to split your rent using a line of credit. Your Flex membership keeps that credit line open and available to use each month. This is what the $14.99 monthly membership fee goes toward.

If you no longer want to use Flex, you can cancel your membership directly in the app. This will close your line of credit and stop any future charges from Flex.

What Happens When You Cancel

Here’s exactly what happens when you cancel your Flex membership:

Flex will no longer submit your rent. You’ll need to pay rent directly to your property
The $14.99 membership fee will no longer be charged after cancellation
If you still have a balance due when you cancel, Flex will collect it on your regular scheduled payment date
Your credit line will be closed and appear as closed on your credit report
You can still access the Flex app, but you’ll need to reapply (and be approved) if you want to use Flex again in the future

Should I Cancel or Just Turn Off Rent Autopay?

Only cancel your membership if you're sure you won’t be using Flex anymore. If you just want to skip using Flex for a little while but keep your membership active, you can turn off Rent Autopay instead. When Rent Autopay is off:

You’re not automatically charged your 1st payment
You can choose not to use Flex for that month
Your credit line stays open for future use
You’ll still pay the $14.99 monthly membership fee

Learn more about turning off Rent Autopay

How to Cancel Your Membership

You can cancel directly in the Flex app:

Open the Flex app
Go to the Settings tab
Tap Membership under the General section
Tap Cancel account
A warning screen will appear, reminding you what cancellation entails Follow the on-screen steps to confirm your cancellation

Once your cancellation is complete, you’ll see a confirmation message in the app and receive an email confirming that your membership has been canceled.