What is an Integrated Property?
Living at an integrated property means your building is partnered with Flex. This partnership allows us to be directly connected to your property’s system, so we can automatically access your rent bill each month and submit the payment for you.
Here’s how it works: once your rent bill is available, we’ll charge your required 1st payment. If Autopay is on, we’ll charge it automatically. If it’s off, we’ll wait for you to charge it yourself. Once that’s done, we’ll submit the full rent amount to your property.
If something goes wrong—like a service issue—we may need your help to keep things moving. In that case, you might be asked to confirm your rent bill amount or reconnect your property in the Flex app. We’ll send you an email or push notification in the Flex app with instructions if that happens. In some situations, your property manager or the Flex team may also need to step in to fix the issue.
How Rent Gets Paid at Integrated Properties
Let’s walk through what happens at each step of the rent process—and show you how it would look if your rent bill was $1,500.
Step 1: Flex Pulls Your Rent Bill
Starting on the last day of the month, Flex will automatically begin checking your property’s portal to see if your rent bill has been posted.
- We can only pull and submit your rent once your bill is available.
- If your bill includes extras (like utilities or fees), those will be included in the total paid through Flex.
💡 Example: Flex views your bill and sees a total of $1,500 due.
Step 2: Make Your 1st Payment
As soon as your rent bill is confirmed, the next step is to make your required 1st payment. Remember, rent can’t be submitted until this payment is completed.
- If Autopay is ON, we’ll charge the 1st payment automatically. If it doesn’t go through on the first attempt, we’ll make up to 5 additional automatic retries (6 total). If it still hasn’t gone through, you’ll need to pay it manually in the Flex app by 3pm ET on the 5th.
- If Autopay is OFF, you’ll need to log into the Flex app and pay manually by 3pm ET on the 5th.
💡 Example: You pay a 1st payment of $909, which includes a 1% bill payment fee of $9. If you're using a credit card instead of a debit card to pay Flex, additional processing fees apply.
Step 3: Flex Submits Your Rent
Once your 1st payment has been successfully completed, Flex will move on to the next step: submitting your full rent payment to your property. We submit the total amount due, including any extra charges like utilities or fees listed on your bill.
💡 Example: Flex submits the full $1,500 rent payment to your property after collecting your 1st payment.
Step 4: Your 2nd Payment Is Scheduled
After your rent is paid, Flex will automatically schedule your 2nd payment and your monthly membership fee to your default 2nd payment date.
- The default date is the 15th of the month, but you can move it to any other date within the same month if you prefer.
- On your selected 2nd payment date, Flex will collect your 2nd payment, which covers the remaining balance of your rent, the bill payment fee, and any credit card processing fees (if applicable).
💡 Example: On the 15th, Flex collects your 2nd payment of $606, which includes a $6 bill payment fee, plus your monthly membership fee. If you're using a credit card instead of a debit card to pay Flex, additional processing fees apply.
Handling Service Issues
Earlier, we mentioned that sometimes a service issue can interrupt the rent process. Now that you know how the full process works, here’s what to expect if something goes wrong.
If there’s a service issue, Flex will notify you through push notifications and/or email with clear next steps.
Here are some common service issues you might run into, along with links to guides on how to fix them:
- Update Your Property -The connection between Flex and your property is interrupted
- Confirm Rent Amount - The rent bill amount from your property doesn’t match your monthly rent estimate
- Insufficient Funds - There are not enough funds to cover the rental payment amount.
- Update Card - There is an issue with the payment method used for the rental payment.
- Generic Payment Failure - There is an unexpected rental payment failure.
- Payments Disabled- The property does not accept payments from Flex.
- Overdue Rent - There is a past due balance from a previous rental period.
- $0 Rent Bill - A rental payment amount is not getting pulled into Flex.