Note: This article applies to customers who pay their bill using a Flex provided bank account or a Flex provided debit card. If Flex handles your bill directly, your bill due date is pulled automatically from your service provider and cannot be updated manually.
To request a due date change in the Flex app, contact Flex Support and provide the new due date set by your service provider.
Updating the due date in the Flex app does not change the due date set by your service provider, and does not affect your payment schedule with Flex. If you'd like to request a different due date with your provider, you'll need to contact them directly.
You are responsible for submitting your bill payment to your provider each billing cycle. Make sure you complete this step before your provider's due date to avoid potential late fees.