A service issue is a message Flex sends when we need your help to finish the rent process for the month. It means something is blocking us from submitting your rent, and you may need to take action in the Flex app to keep things moving.
New to service issues? Learn what they are and how they work.
Why you’re seeing the “update your property” service issue
This service issue appears when Flex no longer has your most up-to-date property information. When this happens, we can’t move forward with submitting your rent until your property details are updated.
This can happen for a few common reasons:
- You recently moved to a new address
- You renewed your lease
- Your property changed their rent payment system or software
- Your property manager or ownership changed
When this happens, Flex will send you a notification by email, text, and/or push, asking you to update your property details in the app.
How to resolve it
To fix this issue, you’ll need to update your property information in the Flex app.
Follow these steps:
- Open the Flex app and go to your Home screen
- Tap Update property in the yellow service issue banner
- Enter your current address and select your property from the list
- Follow the prompts to confirm your property and rent information
Once your property is successfully updated, no further action is needed—Flex will take care of the rest and continue with submitting your rent.