A service issue is a message Flex sends when we need your help to finish the rent process for the month. It means something is blocking us from submitting your rent, and you may need to take action in the Flex app to keep things moving.
New to service issues? Learn what they are and how they work.
Why you’re seeing a “payments disabled” service issue
This service issue appears when Flex tries to submit your rent, but your property isn’t currently accepting payments. This typically happens when your property manager disables payments in their system—often due to:
- A recent move or lease renewal
- A change in property management companies
- A transition to a new rent payment platform
Until payments are re-enabled by your property, your rent cannot be submitted through Flex. You’ll receive a notification via email, text, or push, and you’ll also see a message in the Flex app explaining what to do next.
How to resolve it
The only way to resolve this issue is to contact your property.
Let your property manager know that you’re trying to pay rent through Flex and ask them to re-enable rent payments in their system for your unit. Once payments are turned back on, Flex will be able to process your rent.