General

Getting Started

• My property isn't listed. What should I do?
• I did not receive my Flex verification code
• Why do I need to link my rent portal?
• I can't find my rent portal
• What banks does Flex work with?
• My landlord doesn't let me pay by e-check or ACH. What do I do?

How It Works

• How does Flex work?
• I finished signing up. Will my rent get paid?
• When will my rent get paid?
• Does Flex charge late fees or penalties?

Flexible Rent

• I got a text about insufficient funds, but I have enough money in my account. What should I do?
• Can I change my scheduled payment days?
• Why isn't my Flex charge showing up on my account?
• Can I move a payment into the next month?
• I missed a payment. What happens now?

Skip A Payment

• What is Skip A Payment?
• How do I know if a payment is an extra 'Skip A Payment' charge?
• How do I Skip A Payment?

My Flex Account

• Does Flex have a customer support number?
• How do I change my bank account?
• How do I change my rent portal?
• How do I change my address?
• My name is wrong, how can I change it?
• How do I change my phone number?

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Privacy & Security

• Why does Flex need my bank account information?
• How secure is Flex?
• How does Flex use my data?