General

How It Works

• How does Flex work?
• How much does Flex cost?
• How does the Flex Services monthly membership fee work?
• How is the payment processing fee calculated?
• Questions on Your Credit
• If I sign up on the 1st of the month, will Flex cover my rent?

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Getting Started

• Getting Started with Flex
• Where do I sign up for Flex?
• Do I have to use the app?
• How do I qualify to use Flex?
• Why do you need my Social Security Number?
• I’m not sure if I completed signing up, how do I know?

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My Flex Account

• How do I cancel my Flex Services membership and close my Flex/Blue Ridge Bank Credit Line account?
• How do I reactivate my account for the upcoming month?
• Help, my account wasn’t reactivated! Can you tell me why?
• Questions about Debit Cards
• I’m moving soon. Can I transfer my Flex account to my new place?
• Can I cancel Flex at any time?

Flex Payments

• What is the last day Flex can pay my rent?
• Can I reschedule my 2nd payment?
• How many times can I reschedule a payment?
• Can I split my monthly payments into smaller payments?
• Can I schedule my 2nd payment to be made on the last day of the month?
• Can I make a payment early?

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Property Partner Support

• What is the deadline for a resident to sign-up to use Flex to pay their rent?
• Who qualifies to use Flex?
• Does applying for Flex affect a resident’s credit score?
• How much does Flex charge?
• What are the reasons why resident rent wouldn’t be covered even after they are approved?
• What happens if a resident doesn’t pay Flex back?

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Privacy & Security

• Privacy Notices
• Disclosure Policy
• How do I contact Flex?