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Flex Help Center
Helpful Resources for using Flex services
How It Works
How does Flex work?
How much does Flex cost?
How does the Flex Services monthly membership fee work?
How is the payment processing fee calculated?
Questions on Your Credit
If I sign up on the 1st of the month, will Flex cover my rent?
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Getting Started with Flex
Where do I sign up for Flex?
Do I have to use the app?
How do I qualify to use Flex?
Why do you need my Social Security Number?
I’m not sure if I completed signing up, how do I know?
See all 12 articles
My Flex Account
How do I cancel my Flex Services membership and close my Flex/Blue Ridge Bank Credit Line account?
How do I reactivate my account for the upcoming month?
Help, my account wasn’t reactivated! Can you tell me why?
Questions about Debit Cards
I’m moving soon. Can I transfer my Flex account to my new place?
Can I cancel Flex at any time?
What is the last day Flex can pay my rent?
Can I reschedule my 2nd payment?
How many times can I reschedule a payment?
Can I split my monthly payments into smaller payments?
Can I schedule my 2nd payment to be made on the last day of the month?
Can I make a payment early?
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Property Partner Support
What is the deadline for a resident to sign-up to use Flex to pay their rent?
Who qualifies to use Flex?
Does applying for Flex affect a resident’s credit score?
How much does Flex charge?
What are the reasons why resident rent wouldn’t be covered even after they are approved?
What happens if a resident doesn’t pay Flex back?
See all 8 articles
Privacy & Security
How do I contact Flex?