General

Getting Started

• Questions about Getting Started
• Do I have to use the app?
• How do I qualify to use Flex?
• Why do you need my Social Security Number?
• I’m not sure if I completed signing up, how do I know?
• What is an online rent portal, and what happens if I can’t find mine during sign up?

How It Works

• Questions about how Flex credit lines work
• Questions about my Flex credit line amount
• How does my credit line amount impact my rent payments and my payment schedule?
• How does Flex work?
• How much does Flex cost?
• Questions about Rent Reporting

My Flex Account

• How do I resume Flex’s service for the upcoming month?
• Questions about pausing Flex services
• Questions about canceling my Flex membership
• Account Suspension: What to Expect
• Questions about Debit Cards
• I’m moving soon. Can I transfer my Flex account to my new place?

My Flex Rent Payments

My Payments to Flex

• Can I reschedule my 2nd payment?
• How many times can I reschedule a payment?
• Can I split my monthly payments into smaller payments?
• Can I schedule my 2nd payment to be made on the last day of the month?
• How can I pay off my balance on my own?
• Can I make a payment early?

Property Partner Support

• What is the deadline for a resident to sign-up to use Flex to pay their rent?
• Who qualifies to use Flex?
• Does applying for Flex affect a resident’s credit score?
• How much does Flex charge?
• What are the reasons why resident rent wouldn’t be submitted by Flex even after they are approved?
• What happens if a resident doesn’t pay Flex back?

Privacy & Security

• Privacy Notices
• Disclosure Policy