How It Works
Mission
Property Managers
Support
Education
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How It Works
Mission
Property Managers
Support
Education
Submit a request
Flex Help Center
General
General
Helpful Resources for using Flex services
Getting Started
Questions about Getting Started
Do I have to use the app?
How do I qualify to use Flex?
Why do you need my Social Security Number?
I’m not sure if I completed signing up, how do I know?
What is an online rent portal, and what happens if I can’t find mine during sign up?
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How It Works
Questions about how Flex credit lines work
Questions about my Flex credit line amount
How does my credit line amount impact my rent payments and my payment schedule?
How does Flex work?
How much does Flex cost?
Questions about Rent Reporting
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My Flex Account
How do I resume Flex’s service for the upcoming month?
Questions about pausing Flex services
Questions about canceling my Flex membership
Account Suspension: What to Expect
Questions about Debit Cards
I’m moving soon. Can I transfer my Flex account to my new place?
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My Flex Rent Payments
My Payments to Flex
Can I reschedule my 2nd payment?
How many times can I reschedule a payment?
Can I split my monthly payments into smaller payments?
Can I schedule my 2nd payment to be made on the last day of the month?
How can I pay off my balance on my own?
Can I make a payment early?
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Property Partner Support
What is the deadline for a resident to sign-up to use Flex to pay their rent?
Who qualifies to use Flex?
Does applying for Flex affect a resident’s credit score?
How much does Flex charge?
What are the reasons why resident rent wouldn’t be submitted by Flex even after they are approved?
What happens if a resident doesn’t pay Flex back?
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Privacy & Security
Privacy Notices
Disclosure Policy