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Flex Help Center
My property isn't listed. What should I do?
I did not receive my Flex verification code
Why do I need to link my rent portal?
I can't find my rent portal
What banks does Flex work with?
My landlord doesn't let me pay by e-check or ACH. What do I do?
How It Works
How does Flex work?
I finished signing up. Will my rent get paid?
When will my rent get paid?
Does Flex charge late fees or penalties?
I got a text about insufficient funds, but I have enough money in my account. What should I do?
Can I change my scheduled payment days?
Why isn't my Flex charge showing up on my account?
Can I move a payment into the next month?
I missed a payment. What happens now?
Skip A Payment
What is Skip A Payment?
How do I know if a payment is an extra 'Skip A Payment' charge?
How do I Skip A Payment?
My Flex Account
Does Flex have a customer support number?
How do I change my bank account?
How do I change my rent portal?
How do I change my address?
My name is wrong, how can I change it?
How do I change my phone number?
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Privacy & Security
Why does Flex need my bank account information?
How secure is Flex?
How does Flex use my data?