Overview

Flex Rent lets you split your rent into two smaller, easier payments. Depending on your property, you'll have one of two experiences:

• Flex handles your rent — You make your 1st payment to Flex and your property is paid directly. You don't need to log in to your resident portal or pay them yourself.
• You pay using a Flex-provided payment method — Flex isn't connected to your property's payment system, so you'll pay rent in your resident portal using a bank account or debit card Flex provides. After you pay rent, your 1st payment is automatically charged.

Find the details for your experience in the sections below. Not sure which applies to you? Check the Flex app or chat with us and we'll help.

Flex handles your rent

Flex works directly with your property management to access your rent amount and due date, and completes payment on your behalf. You don't need to log in to your resident portal or pay them directly.

Once your 1st payment to Flex is paid, your upcoming rent payment will be handled automatically. If anything interrupts this, we'll notify you in the app or by email with clear next steps.

Flex handles your rent if:

• You found and selected your exact property and unit during sign-up, or
• You invited your property manager to Flex Rent (for rent paid by Zelle, check, or money order) and they completed setup. Flex now sends rent directly to their bank account.

You pay rent using a Flex provided payment method

Flex isn't directly connected to your property's rent payment system, so you'll pay rent in your resident portal each month using a bank account or debit card Flex provides.

Each month, you'll:

1. Enter your rent amount in the Flex app.
2. Use the Flex bank account or debit card to pay rent in your resident portal.

Once that rent payment to your property settles, your 1st payment to Flex is automatically charged.

You pay with the Flex payment method if:

• You manually entered your property address during sign-up, and
• You were instructed to use a Flex bank account or debit card to submit rent through your portal each month.