This article is for customers who pay their bill using a Flex provided virtual card. Not sure which experience you have? How does my bill get paid with Flex and what do I need to do?
Looking for a different experience?
Once you're set up with your Flex provided virtual card, here's how to pay your bill each billing cycle:
- Open the Flex app and go to the Bills tab.
- Select your bill to open the Bill Details page.
- Tap Pay with Flex.
- Tap the link to your service provider's website.
- Tap Show card details to reveal your card number, expiration date, and CVC.
- Use the Flex card to submit your bill payment in full.
Once you submit your bill payment, we'll verify it and automatically charge your 1st payment to Flex.
The Flex provided virtual card can only be used at your approved service provider. Attempting to use it elsewhere will result in a declined transaction.
Your 2nd payment is automatically charged
Once your bill payment has been successfully submitted, Flex automatically collects your 2nd payment based on the timing you chose when you set up this bill.
You can view your upcoming payment schedule anytime in the Flex app.
Important reminders
- Flex does not automatically pay your bill for you — you'll need to use your virtual card to pay your bill in full to your service provider manually.
- If your bill payment is declined, check out: Why was my bill payment attempt declined?
→ Learn more about how your 1st and 2nd payments to Flex work