You can use Flex Rent to split your rent into two payments during your monthly rent period. Your rent period is the time each month when Flex can be used to submit a rent payment to your property.

If your rent can’t be submitted through Flex for any reason during the rent period, you’ll need to pay your property directly for that month. If your Flex Rent credit line remains active, Flex will be ready again when the next rent period begins.

Note: Flex works on holidays (like January 1st), so payment processing isn’t delayed.

What are the key Flex Rent dates and deadlines?

💡 Tip: Your app home screen always shows your exact deadlines.

When does the Flex Rent period open each month?

Each month, your rent period begins around the time your property posts your rent bill.

• If Flex handles your rent: Your rent bill is usually posted between the last day of the previous month and the first few days of the new month. Flex automatically checks for your bill and receives it once it’s available.
• If you pay your rent using a Flex-provided payment method: Because Flex isn’t connected to your rent portal, we can’t see when your bill is posted. To keep you on track, Flex opens the rent process 5 days before the end of the month, so you can start submitting rent early.

What is the deadline to submit rent through Flex?

There are two key deadlines:

1. 1st payment deadline
   • You must make your 1st payment before the deadline shown in your app.
   • This deadline is usually 3:00 PM ET on the 5th, but some eligible customers may have more time depending on their account type and property setup.
   • If autopay is on, Flex will attempt your 1st payment automatically.
   • If autopay is off, you’ll need to make the payment manually in the app.
   • If you pay rent using a Flex-provided payment method, your 1st payment will be automatically attempted after you submit rent to your property.
2. Final rent submission cut-off
   • Rent can be submitted through Flex until the cut-off time shown in your app.
   • This is usually 5:00 PM ET on the 5th, but again, some customers may have more time depending on their account and property.
   • After this cut-off, the rent period closes for the month, and no rent can be submitted through Flex until the next rent period begins.

💡 Tip: Your app home screen always shows your exact deadlines.

Why does timing matter for Flex Rent payments?

• If you don’t make your 1st payment by the deadline, your full rent cannot be submitted for that month. You’ll need to pay your property directly instead.
• Make your 1st payment early enough to align with your property’s due date so you don’t risk late fees from your property.

For example:

• If you make your 1st payment on January 3rd, your rent cannot be submitted until January 3rd.
• If you make your 1st payment on January 1st, your rent can be submitted starting January 1st.

Because many properties charge late fees, it’s important to stay ahead. Learn more about avoiding late fees.

Common questions