You can use Flex Rent to split your rent into two payments during your monthly rent period. Your rent period is the time each month when Flex can be used to submit a rent payment to your property.

If your rent can’t be submitted through Flex for any reason during the rent period, you’ll need to pay your property directly for that month. If your Flex Rent credit line remains active, Flex will be ready again when the next rent period begins.

Note: Flex works on holidays (like January 1st), so payments aren’t delayed.

When the rent period opens

Each month, your rent period begins around the time your property posts your rent bill.

• Integrated properties: Your rent bill is usually posted between the last day of the previous month and the first few days of the new month. Flex automatically checks for your bill and receives it once it’s available.
• Non-integrated properties: Because Flex isn’t connected to your rent portal, we can’t see when your bill is posted. To keep you on track, Flex opens the rent process 3 days before the end of the month, so you can start submitting rent early.

When the rent period closes 

There are two key deadlines:

1. 1st payment deadline
   • You must make your 1st payment before the deadline shown in your app.
   • This deadline is usually 3:00 PM ET on the 5th, but some customers may have more time depending on their account type and property setup.
   • If autopay is turned on or you're at a non-integrated property, Flex will attempt your 1st payment automatically.
   • If autopay is turned off, you’ll need to make the payment manually in the app.

2. Final rent submission cut-off

   • Rent can be submitted through Flex until the cut-off time shown in your app.
   • This is usually 5:00 PM ET on the 5th, but again, some customers may have more time depending on their account and property.
   • After this cut-off, the rent period closes for the month, and no rent can be submitted through Flex until the next rent period begins.

💡 Tip: Your app home screen always shows your exact deadlines.

Timing matters

• If you don’t make your 1st payment by the deadline, Flex can’t submit your rent for that month. You’ll need to pay your property directly instead.
• Make your 1st payment early enough to align with your property’s due date so you don’t risk late fees.

For example:

• If you make your 1st payment on January 3rd, Flex can’t submit rent until January 3rd.
• If you make your 1st payment on January 1st, Flex can submit rent starting January 1st.

Because many properties charge late fees, it’s important to stay ahead. Learn more about avoiding late fees.