Understanding the process

When you apply to use Flex, your financial situation helps determine your eligibility. As part of your application, you may be asked to verify your income so Flex can assess whether the service is a good fit for your needs.

How to complete income verification

During the sign-up process, Flex may request that you verify your income before your application is approved. You’ll do this by securely linking your bank account so we can review your recent deposit history. 

You’ll have 30 days to complete income verification from the time it’s requested.  If you don’t submit the required documentation within this timeframe, no additional review will be conducted and your application will not be approved at that time. For more details on what happens if you’re not approved, check out our Not approved? article.

What to expect after submission

After submitting your income information, Flex will carefully review it and provide a decision within three business days. We’ll notify you via email about the outcome.

• If your income meets the approval criteria, you’ll be able to start using Flex and enjoy its benefits.
• If your income doesn’t meet the necessary standards, you’ll need to wait before reapplying. 

Important: While waiting for Flex to review your submission, avoid restarting the sign-up process in the app. Doing so will cancel your existing application, and your income verification submission will be erased.

Need help?

For more detailed guidance on how to complete income verification—including specific steps for linking your bank account—check out our Income verification overview and Bank account linking guidelines.