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Why was I asked to verify my financial information?
If you’re asked to verify your financial information — either during sign-up or as part of an account review — you’ll need to link your bank account.
Linking your bank account is required to complete financial information verification. This secure process allows us to review your recent deposit history as part of determining eligibility.
Bank account requirements
- The name on the linked bank account must match your Flex account
- You must be a Joint Owner if using a shared account
- Business bank accounts cannot be used
- The linked account should show your most recent deposit activity
- TD Bank is not supported
How to link your bank account
When prompted in the Flex app or from your financial information verification email:
- Select the option to connect your bank account
- Follow the prompts to securely log in through Plaid
- Confirm your account details are accurate and complete
- Submit your information
You’ll see a confirmation screen once the process is finished.
What happens next?
When prompted in the Flex app or from your financial information verification email:
- Select the option to connect your bank account
- Follow the prompts to securely log in through Plaid
- Confirm your account details are accurate and complete
- Submit your information
You’ll see a confirmation screen once the process is finished.
Common issues
- Make sure your bank is supported
- Ensure the name on your bank account matches your Flex account
- Confirm your linked account shows recent deposit activity
- Complete the full linking process — incomplete submissions can’t be reviewed
Common questions
Which banks does Flex support for account linking?
Flex supports most major US banks and credit unions through Plaid, the secure service Flex uses to connect bank accounts. Prepaid accounts are not supported. Please note: TD Bank is not currently supported. If your bank isn't available during the linking process, it may not be supported at this time. If you're still having trouble, reach out to Flex support through the in-app chat.