Add a Flex bank account or debit card

Adding a Flex bank account or debit card to your rent portal is simple! Just follow these steps to quickly add it and pay your rent.

Step 1: Find the Flex Bank Account or Debit Card Payment Method

When needed, Flex gives you a unique bank account or debit card, which you can view in the Flex app.

Step 2: Add the Payment Method in Your Property’s Rent Portal

  • Log in to your property’s rent portal (the website where you usually pay rent).
  • Look for the option to “add a new payment method.”
  • Enter the bank account or debit card details from the Flex app, making sure the numbers are correct.
  • Helpful Tip: If you're asked for extra details like bank name, account type, or billing address, click the “Set up the account in your portal" button, then "More account details” to find that information.

Step 3: Submit Rent

  • Once you’ve added the Flex bank account or payment method, use it to pay your rent.
  • Double-check the rent amount before you submit it, because Flex will charge exactly what you pay.
  • If you have roommates, make sure to only pay your part of the rent.
  • The Flex bank account or debit card can only be used for rent payments—no other transactions are allowed.

Troubleshooting

  • Need a bank verification code? Learn what a verification code is and how to use it, or how to switch from a Flex bank account to a Flex debit card here: Verifying Flex Bank Account In Rent Portal
  • Not sure if your rent is paid? Learn how to check your app for rent updates and confirm if it’s been paid here: Submit Rent Processing Timeline
  • Need to opt-out and get a refund? If you decide not to use Flexible Rent this month, you can easily opt out in the Flex app. Learn how to do it here: Don’t Submit Rent & Get Refund
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