If you have submitted your rent payment but still see a "service issue" in the Flex app, there's no need to worry. This could be due to normal processing delays, and it may take up to 4 business days for the Flex app to update and reflect the payment status. As long as the payment has been processed and is visible in your rent payment website or app, your rent has been successfully paid for this month.

Once your payment is confirmed, we will remove access to the Flex payment method in the Flex app.

You do not need to self-submit your rent payment every month. Next month, we will attempt to automatically submit payment to your property again. If any issues persist, we will notify you and offer alternative solutions.