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What is an application or account review?
An application or account review is a process Flex uses to verify your financial information to make sure that Flex Rent is a good fit for you.
As part of this process, you’ll securely connect your personal bank account(s) so Flex can review your information.
- An application review happens during sign-up
- An account review happens after your account is active
Why Flex may request a review
Flex may request a review in some situations, including:
- During sign-up, if your application needs additional review to determine eligibility
- After your account is active, if additional review is needed for continued access to Flex Rent
For more details, see:
How does the review process work?
If a review is required, you’ll see a prompt in the Flex app and will also receive an email notification.
To complete the review, you’ll:
- Securely connect your personal bank account(s) through our trusted third-party provider, Plaid
- We recommend connecting the account where most of your financial activity takes place
- Submit your information for review
Please note: Once your information is submitted, it cannot be edited or changed.
After you complete these steps, Flex will review your financial profile.
You can learn more about connecting your bank account here.
What happens after I verify my information?
After you verify your information:
- You’ll see a status update in the Flex app
- You’ll receive an email confirmation
Some reviews are completed right away. In other cases, the review may take up to five business days.
Once the review is complete:
- If approved, you can begin or continue using Flex Rent
- If additional review is needed, you may see an update in the app while we continue processing your information
- If eligibility requirements are not met, or if your review is not completed by the required deadline, you may not be able to use Flex Rent