Changes in your bill balance
Your scheduled payment amounts are based on your bill balance.
If your bill balance changes, your 1st and 2nd payments may also change to reflect the updated amount.
How this works depends on how your bill is paid.
If Flex submits your bill for you
When you set up your bill in Flex, your scheduled payments are based on the balance at that time.
Flex automatically checks your bill balance every 12 hours.
If your bill amount increases or decreases:
- Your scheduled payment amounts in the app will update to match the exact bill balance.
- You’ll receive an email notifying you of the updated payment amounts.
- Your credit line remains the same.
- Your 1st payment amount will adjust to reflect the updated bill balance.
Updates happen before the bill submission process begins so your payment schedule accurately reflects the current amount due.
If you pay your bill using a Flex provided bank account
When using a Flex provided bank account, you enter an estimated bill amount in the app before submitting your payment to your provider.
If the final amount you submit is slightly higher or lower than your estimated amount, your scheduled payments will automatically adjust to match the updated total.
When this happens:
- Your 1st and 2nd payment amounts are updated.
- You’ll see a message in the app explaining the change.
- You may also receive an email notification.
- Your credit line remains the same.
If the difference between your estimated amount and the final submitted amount is too large, your payment may not be processed.
To avoid issues, always confirm your bill amount with your provider before submitting your payment.
If you pay your bill using a Flex provided virtual card
If the amount your service provider charges to theFlex provided virtual card is different from the estimate you had on file, here's what to expect:
If the difference is small: You'll see a notification in the Flex app letting you know your 1st and 2nd payment amounts have been adjusted slightly to reflect your actual bill total. No action is needed from you.
If your bill is significantly higher than expected: You'll see a prompt in the Flex app to review your bill amount.
- If you review and accept the new amount, you'll see your updated payment schedule and your bill payment will go through.
- If you don't review and accept it, your bill payment will be canceled. You'll need to update your estimated bill amount in the app and resubmit your payment to try again.