If your bill is submitted through Flex, your 1st payment must be completed before your bill is submitted to your service provider.

Once your 1st payment is processed, your full bill is paid through Flex. Your 2nd payment is then automatically collected on the date you selected.

Making your 1st payment

When bill autopay is OFF

Once your service provider posts your bill amount, you can submit your 1st payment to Flex at any time.

To make your 1st payment in the Flex app:

1. Go to the Bills tab and find your 1st payment.
2. Tap Pay Now.
3. Review the payment amount and details.
4. Tap Pay to confirm.
5. When your payment is successfully processed, you’ll see a confirmation screen.

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When bill autopay is ON

If bill autopay is on, your 1st payment will be automatically charged and your bill will be submitted on the bill’s due date through Flex.

You won’t be able to manually submit your 1st payment unless the automatic charge fails.

If your 1st payment fails, you’ll see a yellow alert banner on your Flex home screen with next steps, including the option to retry your payment or take another required action.

Learn more about common bill and payment issues.

Making your 2nd payment

Your 2nd payment covers the remaining balance owed to Flex after your bill has been paid.

When you add a bill to your Flex account, you choose a date for your 2nd payment within 30 days of your bill’s due date. Once your 1st payment is completed and your bill has been paid, Flex will automatically collect your 2nd payment on the date you selected.

Learn more about rescheduling your 2nd payment.

Make your 2nd payment early

If you’d like to make your 2nd payment before the scheduled date, follow these steps in the Flex app:

1. Go to the Bills tab and find your 2nd payment.
2. Tap Pay Now.
3. Review the payment amount and details.
4. Tap Pay to confirm.
5. When your payment is successfully processed, you’ll see a confirmation screen.

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Before you make your 2nd payment, here's what to know:

• You’ll be paying off the remainder of your bill balance owed to Flex 
• Using the make payment button for your 2nd payment means you’re completing it earlier than the scheduled date.
• Manually submitting your 2nd payment ahead of the scheduled date will not impact your autopay settings.
• If the payment fails, your original scheduled payment will still go through as planned.