A service issue is a message Flex sends when we need your help to finish the rent process for the month. It means something is blocking us from submitting your rent, and you may need to take action in the Flex app to keep things moving.
New to service issues? Learn what they are and how they work.
Why am I seeing an "overdue rent" service issue?
You’re seeing this message because your rent bill includes past-due charges from a previous month.
Flex can’t submit this month’s rent until that past-due balance is resolved.
Example: If your November rent bill includes unpaid charges from October, Flex won’t be able to submit your November rent until the October balance is paid.
How to resolve it
In most cases, you can resolve this directly in the Flex app.
If you’re eligible, you’ll see an option to pay your past-due rent and your 1st Flex payment together in one payment, without leaving the app.
To resolve the issue:
- Open your Flex app.
- Tap Pay Balance with Flex.
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Complete the full payment, which includes:
- Your entire past-due rent balance, and
- Your Flex downpayment for the current month.
Important note:
- The full past due amount must be paid in one payment (partial payments aren’t supported).
- Once the payment is successful, Flex will automatically continue the rent process.
- You don’t need to take any additional steps after payment.
To stay on track for the month, please complete payment by 3:00 PM ET on the date listed in your app.
What if I don't see a payment option?
In some cases, you may not be able to pay past-due rent through Flex. This can happen if:
- Your property doesn’t allow online payments through Flex, or
- There’s another issue affecting your eligibility.
If you don’t see a Pay Balance with Flex option, you’ll need to pay the past-due balance directly to your property using their rent portal.
Once the overdue balance is cleared, Flex can resume the rent process.
What it looks like in the app
Think the balance is incorrect?
If you believe you don’t have overdue charges, you can check your rent ledger in your property’s rent portal (the website or app you use to pay rent).
Your rent ledger should show:
- The date rent was charged or paid
- The amount charged by the property
- The amount you paid
- Any remaining balance or overpayment
You can share this ledger with Flex Support if you need help reviewing it.