The process of paying a bill with Flex begins with your 1st payment.Once it’s charged, your service provider is paid in full through Flex.

When bill autopay is OFF

Once your service provider posts your bill amount, you can submit your 1st payment to Flex at any time.

To make your 1st payment in the Flex app:

1. Go to the Bills tab and find your 1st payment.
2. Tap Pay Now.
3. Review the payment amount and details.
4. Tap Pay to confirm.
5. When your payment is successfully processed, you’ll see a confirmation screen.

When bill autopay is ON

Flex will automatically charge your 1st payment and pay your bill on the bill’s due date.

You won’t be able to manually submit your 1st payment unless the automatic payment fails.

If your 1st payment fails, you’ll see a yellow alert banner on your Flex home screen with clear next steps, including a button to retry or take another required action.

Learn more about common service issues.