Why you’re seeing a generic payment failure service issue
This service issue appears when Flex attempts to process your 1st payment but runs into an unspecified payment issue—meaning something went wrong, but we couldn’t pinpoint a specific cause (like insufficient funds or an expired card).
When this happens, your bill payment process is paused, and you’ll receive a notification via email, text, or push letting you know that action is needed.
How to resolve It
You have a few options to fix this issue:
1. Update your card
- Open the Flex app
- Tap the Settings in the bottom navigation bar
- Tap Payment methods
- Update your card on file
2. Wait for Flex to retry
If autopay is turned on, Flex will retry the payment automatically every 6 hours for 24 hours after initial payment attempt.
3. Retry the Payment manually
If all automatic attempts fail—or if autopay is off:
- Open the Flex app
- Tap Make payment in the service issue banner
- Confirm the payment to try again immediately
Where to view your payment amount
You can always check your total—including any bill payment fees—on the Home screen of the Flex app.