After you’ve used your Flex debit card or bank account to pay rent through your property’s rent portal, your rent may already show as “paid” on the property side—even if the Flex app hasn’t updated yet. That’s expected and part of the normal processing timeline.

What Happens Next

• Once the payment settles on Flex’s end, the app will update to show that rent was paid.
• This update can take up to 4 business days.

What to Check in the Meantime

• Make sure you used the Flex debit card or bank account provided in the app.
• Check your property’s rent portal to confirm the payment went through.
  If your portal shows the rent is paid, you’re all set. The app will reflect that soon.

Flex App Screens

Before Rent is Marked as Paid 

You’ll see a message reminding you to pay rent using the Flex payment method.

After Rent is Marked as Paid

Once your payment settles, the app will show that rent has been paid.