What is a non-integrated property?

A property that is not integrated is one where Flex isn’t directly connected to your property or its rent portal. This means Flex can’t automatically view your rent bill or submit your rent for you. However, you still get to split your rent into two payments. The difference is that you’ll need to handle certain steps manually, like entering your rent amount and submitting your payment through Flex, instead of the process happening automatically.

The rent process for non-integrated properties

Starting three days before the end of the month, you can begin the rent process in your Flex app. Flex will also send email or push notifications to remind you when it’s time. Here’s what you’ll need to do:

1. Get started:
   • From the app’s home screen, review the rent amount and update if needed.
2. Access Flex bank account or debit card
3. Submit your rent:
   • Use the Flex bank account or debit card to submit rent through your property’s portal by the cutoff date listed in your app (or before rent is due). For help, check out the guide: Add Flex bank account or card.
4. Make your 1st payment:
   • After you submit your rent through your portal, your 1st payment to Flex will be charged automatically.
5. 2nd payment:
   • Flex schedules your 2nd payment and monthly membership fee for the default date, but you can adjust it. On the 15th (or your chosen date), Flex will collect the 2nd payment, including any fees.