What is bank verification?

When you add the Flex bank account as a new payment method in your rent portal, the portal may ask you to verify the account before you can use it.

Verification simply means confirming the account belongs to Flex and can process payments. Depending on your rent portal, this can happen in different ways:

• Micro-deposits: Small, temporary amounts sent to the Flex bank account.
• Codes: A short number or letter combination the portal provides.
• Plaid Instant Verification: The fastest method, where you connect the Flex account using your routing and account numbers.

This step is usually required only once when you first add the Flex bank account — not every month.

Steps to verify a Flex bank account

Step 1: Add the Flex bank account

• Log in to your rent portal.
• Go to the Payment Methods section.
• Add the Flex bank account details.
  👉 Need help with this step? See our guide: How to add your Flex bank account.
• Your portal will then trigger one of the verification methods (micro-deposits, codes, or Plaid).

Note: The verification method is set by your portal. Not all portals support Plaid, and you may only see one option.

Step 2: Complete the verification

Follow the process based on your portal’s method:

Option A: Micro-deposits or codes

• Your portal will send the verification (small deposits or a code) to the Flex bank account.
• Because the account belongs to Flex, the details are sent to us first.
• Once we receive them, we’ll email the information to you.
• This process can take up to 3 business days.

(Ex of how micro-deposits show up for Flex in our bank account)

After you get the email from Flex:

• Log back into your rent portal.
• Go to the Payment Methods section.
• Enter the exact verification details.
• Once accepted, your Flex account is verified.

Option B: Plaid Verification

• In your rent portal, select Plaid Verification (if available).
• Search for “Flex” in the Plaid list of banks.
• Select Flex, then enter the routing and account numbers from your Flex app (Home tab).
• When you receive the verification code, return to your rent portal and enter it to confirm.

⏱️ Verification can be completed within minutes, but it may take up to 1 business day. If you need to leave your portal while you wait for the verification code to enter, Plaid will send you a message to finish the process after you receive it.

Step 3: Verification complete!

Once you’ve successfully entered the verification information or connected through Plaid, your Flex bank account is verified and ready to use for rent payments.

What if I can’t wait?

If you prefer not to wait 1–3 days for Flex to email the verification information, you can switch to using a Flex debit card instead. Here's how:

1. Open the Flex app and go to the Home screen.
2. Tap the ❓ icon next to your current Flex payment method (the bank account).
3. Choose “Switch to Flex debit card” or “Help”.
4. Confirm the switch. Once confirmed, your debit card will appear as your payment method.

Things to keep in mind

• The verification method you see depends on your rent portal — you may not have both Plaid and manual verification options.
• Some rent portals may charge extra fees for debit card payments — check your portal’s terms.
• Not all customers are eligible to switch payment methods. If you don’t see the option, your account may not qualify.
• Even if you switch to a Flex bank account, you should complete verification for the Flex bank account when you get the email. That way, you’ll have both options available for future rent payments.