If you pay your rent using a Flex-provided payment method you’ll need to manually pay your rent each month using the Flex  provided payment method.

To do that, you first need to add your Flex provided payment method to your rent portal so it appears as an option when you pay rent on your property’s website.

• Depending on your account, Flex gives you either a unique bank account or a Flex provided virtual card.
• If you’re adding a bank account, your rent portal may also ask you to complete bank verification before you can use it.

Once your payment method is added (and verified, if required), you can use it to submit rent each month.

How do I add my Flex provided payment method to my rent portal?

Adding a Flex provided payment method to your rent portal is simple! Just follow these steps to quickly add it and pay your rent:

Step 1: Find the Flex provided payment method

• Open the Flex app to view your unique payment method (Flex provided bank account or virtual card).

Step 2: Add the payment method in your property’s rent portal

• Log in to your property’s rent portal (the website where you usually pay rent).
• Look for the option to “add a new payment method.”
• Enter the Flex provided bank account or virtual card details from the Flex app, making sure the numbers are correct.
• If your portal asks for additional details (like bank name, account type, or billing address), click “Need help > More account details” in the app to find that information.
• Need to verify your bank account? Learn how bank verification works and how to complete the process

Step 3: Submit rent

• Once you’ve added the Flex bank provided payment method, use it to pay your rent.
• Double-check the rent amount before you submit it, because Flex will charge exactly what you pay.
• If you have roommates, make sure to only pay your part of the rent.
• The Flex provided payment method can only be used for rent payments—no other transactions are allowed.

Quick help for common scenarios

• Need to verify your bank account? Learn how bank verification works and how to complete the process
• Not sure if your rent was paid? Understand how to read updates in the Flex app
• Want to skip Flex this month and get a refund? You can opt out in the app—here’s how. (Available for customers paying rent with a Flex provided payment method only)

Common questions