What is a Not Integrated Property?

A property that is not integrated is one where Flex isn’t directly connected to your property or its rent portal. This means Flex can’t automatically view your rent bill or submit your rent for you. However, you still get to split your rent into two payments. The difference is that you’ll need to handle certain steps manually, like entering your rent amount and submitting your payment through Flex, instead of the process happening automatically.

The Rent Process for Not Integrated Properties

Starting three days before the end of the month, you can begin the rent process in your Flex app. Flex will also send email or push notifications to remind you when it’s time. Here’s what you’ll need to do:

1. Get Started:
   • From the app’s home screen, tap “Get Started” to begin.
2. Review Rent Amount:
   • Enter the total rent due for the month.
3. Make Your 1st Payment:
   • Review the payment schedule and make your 1st payment to Flex through the app. 
4. Access Flex Bank Account or Debit Card:
   • After making your 1st payment, Flex will provide a bank account or virtual debit card.
5. Submit Your Rent:
   • Use the Flex bank account or debit card to submit rent through your property’s portal before the 5th (or before rent is due). For help, check out the guide: Add Flex Bank Account or Card.
6. 2nd Payment:
   • Flex schedules your 2nd payment and monthly membership fee for the default date, but you can adjust it. On the 15th (or your chosen date), Flex will collect the 2nd payment, including any fees.

Troubleshooting Issues

What To Do If You Submitted Rent Without Making Your 1st Payment

To avoid delays, you should always make your 1st payment in the Flex app before submitting rent using the Flex bank account. If you pay rent before completing your 1st payment, Flex won’t be able to process it right away.

However, if this happens, don’t worry! Flex will send you an email, and your app will update to let you know a payment needs to be made. Just act quickly to resolve it by following these steps in the app:

1. Tap the "Make 1st Payment" button.
2. Review your payment schedule.
3. Complete the 1st payment on the next screen.

Important: You have 24 hours to make your 1st payment. If you don’t, the submitted rent could be canceled, and you’ll need to pay your rent directly to your property (not through Flex).

What To Do If You Made A 1st Payment, But It Was Lower Than What It Needed To Be

Sometimes, if you enter a rent amount that's lower than what you actually owe, it causes your 1st payment to Flex to be lower than it should be. When you submit your rent using Flex's bank account or debit card, and the actual rent amount is higher, Flex will ask you to make an additional payment to cover the difference and match what your 1st payment should have been.

If this occurs, you’ll be notified via email and will also see a ‘Make payment’ button on your app’s home screen (Rent tab). Just follow the steps to complete the additional payment.

Important: If you don’t make the extra payment by the deadline, Flex won’t be able to pay your rent, and your payment could be canceled. If you’re unable to make the additional payment, you can opt out of using Flex for the month by clicking "Don’t use Flex this month." Flex will refund any money you've already paid, and you'll need to pay your rent directly to your property (not through Flex).