📌 This article covers Flex Rent pricing for customers who haven't yet transitioned to updated pricing. If you're unsure which pricing applies to you, check your account in the Flex app or refer to the notice you received.
For current Flex pricing, see How much does Flex Rent cost?
Your Flex fees
| Fee | Amount |
|---|---|
| Monthly membership | up to $14.99 / month |
| Bill payment | 1% of your total rent |
| Property passthrough fee | $3 / month (select properties only) |
| Credit card surcharge | 2.5% (in addition to the 1% bill payment fee) |
Monthly membership fee
Your monthly membership fee is charged on the 15th of each month while your Flex Rent line of credit is active. It renews automatically each month until you cancel.
Turning off autopay does not pause or cancel your membership — the fee applies as long as your line of credit is active.
| Account status | Fee applies? |
|---|---|
| Autopay ON | Yes |
| Autopay OFF | Yes |
| Membership canceled | No |
| Membership suspended | No |
To use Flex for the upcoming month, your previous month's membership fee must be paid in full before the next rent cycle closes.
To stop being charged, cancel your membership at least 2 days before the end of the month. Go to Settings > Membership > Cancel membership.
Bill payment fee
All customers pay at least a 1% bill payment fee, regardless of payment method. This fee is distributed across both payments.
Let's break down an example using a $1500 rent payment:
| Payment method | Fee | Payment | You pay |
|---|---|---|---|
| If using a debit card | 1% bill payment fee only (no card processing fee) | 1st payment | $909 |
| 2nd payment | $606 | ||
| membership fee | $14.99 | ||
| If using a credit card | 3.5% in total fees; (1% bill payment + 2.5% card processing fee) | 1st payment | $931.50 |
| 2nd payment | $621.00 | ||
| membership fee | $14.99 |
Property passthrough fee
Some property management companies use software that charges Flex for automatically paying rent on behalf of customers. A $3 property passthrough fee is passed on to customers whose property uses one of these systems.
This fee is separate from other Flex fees, only applies to specific properties, and is included in your 2nd payment to Flex.