Your payment may have been refunded for the following reasons:

• Overpayment Refund: We refunded the extra charge for a higher 1st payment if the rent paid was lower than the estimated amount.
• No Balance Detected: Our system didn’t detect a rent balance when attempting to process your payment, causing our system to refund the 1st payment.
• Payment Submission Issues: We couldn’t submit your rent payment due to:
  • A change in the rent portal or property management
  • The ACH option being disabled on your rent portal.
• Rent Payment Process Stopped: The rent payment process was stopped because you chose to pause your Flex account or cancel the payment process within the app, which resulted in a refund of your 1st payment.

Refunds can take up to 3-5 business days to process, but they are usually completed sooner, depending on your financial institution.