At Flex, our team strives for top-notch customer service. However, we understand that there may be instances where we fall short. If you're dissatisfied with your experience, please let us know. We'll work closely with you to find a swift and fair solution, ensuring that your concerns are addressed.

To file a formal complaint with Flex:

1. Go to the “Submit a complaint form”.

2. Enter your email address and a subject line.

3. Include your existing ticket number or ID, which can be found in the email thread (e.g., 2711193).

4. Select the reason for your complaint.

5. Provide detailed information about your complaint.

6. Click 'Submit.'

We aim to respond to all requests within 24 hours.