Flex support is available 24/7 through our Help Center and chatbot. Start with the chatbot for quick help, and if you need more support, your request will be sent to our support team. An agent will usually follow up by email within 24 hours or may join you through live chat, which is available every day from 8 AM to 9 PM ET.
How does Flex support work?
- Start with the Help Center or chatbot for quick answers
- If needed, the chatbot will send your request to our support team
- A support agent will follow up by email within 24 hours—most customers hear back within a few hours
Where can I find answers without contacting support?
Find step-by-step guides, helpful tips, and troubleshooting instructions to quickly answer most questions.
When you visit the Help Center, you’ll choose the product you’re using:
Select your product to see articles tailored to your experience!
🔗 Visit the help center main page
How do I chat with Flex customer support?
Our virtual assistant is the fastest way to get help and is available 24/7.
If you’re logged into Flex, it can provide most of the same details as our human agents. For example, it can:
- Walk through step-by-step solutions to update your account
- Ask questions about your account and payment schedule
- Check your payment status and get real-time updates
- Submit a request to our team of human agents if needed
If you’d like to connect with a human agent, you’ll just need to share a few basic details (like your email, phone number, and a short description of the issue) so we can get you to the right person faster.
For the best experience, we recommend starting a chat in the Flex app, where you’ll get personalized support. If your request is transferred to one of our agents, you won’t need to repeat any information.
To start a chat in the app:
- Go to Settings
- Tap the Chat icon
You can also start a chat on the web for more general help.
What happens if the chatbot can't resolve my issue?
If your issue can’t be resolved through the chatbot, your request will be sent to our support team.
The chatbot will confirm that your request has been sent to our support team. An agent will then follow up with you by email or join the conversation through live chat to help.
Our team reviews requests 24 hours a day, 7 days a week, including holidays. Email agents aim to respond within 24 hours, and live chat agents are available every day from 8 AM to 9 PM ET.
Why we use chat and email for support
We primarily use chat and email to help you get support faster and avoid long hold times.
This allows us to:
- Provide support based on your account and activity
- Look into the details of your request so we can give you accurate answers quickly
- Keep a record of your conversation so nothing gets lost
- Have a support agent follow up by email with clear next steps when additional help is needed
Our chatbot and support team are available 24/7 to ensure you get timely support from a real person when needed.
Flex consumer complaints
If you have a significant issue or an unresolved concern, you can let us know by using the complaint form found in the Flex consumer complaints article.
We take your feedback seriously and are committed to addressing it promptly.