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Flex Help Center Help Center home page
How It Works Mission Property Managers Support Education
Submit a request
  1. Flex Help Center
  2. How It Works

How It Works

What is Flex and how can Flex help you?

  • Questions about how Flex credit lines work
  • Questions about my Flex credit line amount
  • How does my credit line amount impact my rent payments and my payment schedule?
  • How does Flex work?
  • How much does Flex cost?
  • Questions about Rent Reporting
  • How does the Flex Services monthly membership fee work?
  • How is the payment processing fee calculated?
  • What can I expect when my rent is due?
  • If I sign up on the 1st of the month, will Flex submit my rent payment?
  • I have roommates, can Flex pay only my portion of the rent?
  • I have a past due rent on my portal, will Flex still pay my upcoming rent?
  • Questions about Credit Reporting
  • Does Flex make mortgage payments?
  • Does Flex include utility charges when submitting a rent payment?
  • What is an adverse action notice and why did I receive one?
  • Does Flex submit rent payments outside of the US?
  • Does Flex have a customer support number?
  • What are the Flex support hours of operation?
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Flex Services are offered for a monthly membership fee of $14.99, which includes access to a Flex line of credit account from Blue Ridge Bank, N.A. Member FDIC at 0% APR. A payment processing fee, a percentage of the monthly rent payment based on your chosen payment method (0.75% for debit card and 3% for credit card), is also charged. Membership will automatically renew until canceled. Members must make their initial payment and pay their Flex account balance in full each month to use Flex for the following month. Flex reports member payment history to TransUnion, and late or missed payments may be reflected on credit reports. Not all applicants are approved. Flex credit line amounts vary per user based on eligibility. Graphic is illustrative only. Terms and conditions apply.
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